What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
For information about International shipping click here
What if I want to speak to someone?
Please email us at firstname.lastname@example.org.
For training & workshop enquiries, please email at email@example.com
What is the location where the coffee workshop is going to take place?
Climpsons HQ & Training Academy, 5 Helmsley Pl, London E8 3SB
Can I bring a guest to a coffee workshop?
We can only accommodate the people having bought a ticket beforehand.
SCA Courses - Can my booking be cancelled after confirmation?
Yes. Bookings may be cancelled with a minimum of 5 working days notice before the course start date by contacting us via email or phone. We will then issue you a refund within 2 working days.
What happens if my course is cancelled?
We always endeavour to ensure this does not happen but on the off chance that we can’t avoid it we will ensure to contact you as soon as possible via the contact details you supplied to us when booking your course. You will be offered either to re-book for a future date or receive a full refund.