Normally orders placed before midday will be shipped the same day. Normally orders are processed within 1 business day of confirmed payment and shipped via either Royal Mail First Class or Royal Mail Second Class (or courier for orders over 2kg). Expect delivery of your order within 28 days although most items will be received within 72 hrs (3 working days). If we cannot ship the goods within this time we will tell the consumer immediately and agree on another time for shipment. If we cannot agree on another time, we will offer the consumer a refund. Northern Ireland and Highlands & Islands or European countries addresses may take up to 5 working days. Orders over 10kg may be split into multiple deliveries, with the first carton dispatched to arrive within 72 hours.
Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of the price of goods and postage & packaging charge. The final price will be in pounds sterling (unless otherwise stated).
UK Shipping costs:
Under 2kg: £3 Royal Mail Second Class
£3.50 Royal Mail First Class
Between 2kg and 10kg:
£6.50 via DPD
Deliveries over 10kg or £30 are free.
International shipping costs are calculated automatically by destination country and weight. Please contact us for further information. We are unable to ship over 2kg internationally.
Unfortunately, we are unable to offer shipping for retail customers in Russia due to customs regulations. Any order placed for Russia will be refunded with our apologies. We are also unable to ship to Iran, North Korea, Sudan, and Syria.
Orders for Saudi Arabia, Kuwait, and U.A.E. require a P.O. Box for shipping to ensure correct delivery. Order without this will be cancelled and refunded with our apologies. Orders of coffee that fail to deliver because of an invalid address will not be refunded or reshipped.
Shipping & Returns
Our postage & packaging system is easy to understand. Postage & packaging is added at the checkout stage depending on how heavy (in weight) your order is.
For UK Delivery expect delivery of your order within 28 days, although most items will normally be dispatched within 1 business day and received within 72 hrs (3 working days). If we cannot ship the goods within this time we will tell you the customer immediately and agree on another time for shipment. If we cannot agree on another time, we will offer you the customer a refund.
Climpson & Sons (climpsonandsons.com) retains the right to choose the method of postage. Alternative equivalents may be chosen regardless of the method decided at the checkout area.
Climpson & Sons (climpsonandsons.com) Refund Policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include orders that are to your personal specification). You the consumer have the right to cancel your order without giving a reason The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded.
The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. The customer is responsible for the cost of shipping to return items. Further information on this can be found on the Office of Fair Trading website at http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/. Items must be returned in the condition they were sent and be unopened. Roasted coffee is excluded from these terms.