Shipping & Returns
Our postage & packaging system is easy to understand. Postage & packaging is added at the checkout stage depending on how heavy (in weight) your order is.
For UK Delivery expect delivery of your order within 28 days, although most items will normally be dispatched within 1 business day and received within 72 hrs (3 working days). If we cannot ship the goods within this time we will tell you the customer immediately and agree on another time for shipment. If we cannot agree on another time, we will offer you the customer a refund.
Climpson & Sons (climpsonandsons.com) retains the right to choose the method of postage. Alternative equivalents may be chosen regardless of the method decided at the checkout area.
Climpson & Sons (climpsonandsons.com) Refund Policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include orders that are to your personal specification). You the consumer have the right to cancel your order without giving a reason The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer may be required to return the goods at your own expense. Further information on this can be found on the Office of Fair Trading website at http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/. Items must be returned in the condition they were sent and be unopened. Roasted coffee is excluded from these terms.