Frequently Asked Questions
Coffee
What date will my coffee be roasted?
We aim to ship our coffee as fresh as possible, however you may receive coffee roasted up to 7 days prior to the shipping date.
What grind type should I choose?
We offer multiple grind options from Cafetiere to Espresso and everything between. Our domestic espresso grind is slightly coarser and is perfect for home espresso machines, such as DeLonghi or Sage whereas the commercial espresso grind is better suited to commercial machines like La Marzocco or Sanremo. If you’re not sure what grind to choose please get in touch with our team at admin@climpsonandsons to see how they can help. Remember, pre-ground coffee is not an exact science and is only one of many brewing variables. For better brewing, why not take a look at one of our brew guides here https://climpsonandsons.com/blogs/brew-guides.
Can I order 1kg of coffee?
This is not something we currently offer but why not consider helping us reduce packaging by ordering a 2kg bag instead? Wholebean coffee has a longer shelf life than you might think, up to 3 months!
Subscriptions
When does my subscription start?
Your subscription will start from the date of purchase so we are unable to change the dispatch date of your first shipment. You will be able to set up an account and log in to manage subsequent shipments.
Can I amend my subscription?
If you have a recurring subscription you can log in to your account and change the amount of coffee you receive and the frequency this is dispatched. You can also skip a delivery or cancel your subscription any time.
Here is a how to guide to amend your flexible subscription - https://climpsonandsons.com/pages/how-to-amend-flexible-subscriptions
If you have a pre-paid subscription, you can amend the dispatch date or pause a delivery but cannot change the type or amount of coffee you receive. You will need to contact our team at admin@climpsonandsons.com to help with this.
Can I change my delivery schedule?
If you have a recurring subscription this can be done from the customer dashboard, just log in to change your preferences. If you have a fixed-term subscription (3, 6, or 12 months) please get in touch with our team at admin@climpsonandsons to see how they can help.
Workshops
What do I need to bring before the workshop?
You don’t need to bring anything to the workshop.
What is the location where the workshop is going to take place?
5 Helmsley Pl, London E8 3SB
Can I bring a guest?
We can only accommodate the people having bought a ticket beforehand.
How long will the workshop last?
About 2.5hours.
Will I get a bag of coffee to take home?
Yes you will receive a 250g bag of beans to take home.
SCA Courses
How can I contact you about my booking?
You can send us an email to training@climpsonandsons.com and we will respond as soon as possible. Please have your booking reference number to hand, or include it in the email subject line.
Please include in your email your full name, email address and contact number given during the booking.
If we are hosting a training session we might not be able to respond to your email immediately so please allow 24 hours for a response. If it's extremely urgent please call our office on 0207 254 7199 and they will leave a message with our training team to respond.
What should I expect to confirm my booking?
When your booking has been completed and you have successfully submitted your payment you should receive an email confirming your booking. This should include dates, time and all the details you may need to know before coming along to see us for your session.
If you haven’t received anything within a few hours it would be worth checking your spam/junk folder just in case it slipped in there by mistake!
Can my booking be cancelled after confirmation?
Yes. Bookings may be cancelled with a minimum of 5 working days notice before the course start date by contacting us via email or phone. We will then issue you a refund within 2 working days. You can find the full Terms & Conditions here.
What happens if my course is cancelled?
We always endeavour to ensure this does not happen but on the off chance that we can’t avoid it we will ensure to contact you as soon as possible via the contact details you supplied to us when booking your course. You will be offered either to re-book for a future date or receive a full refund.
What does ‘minimum sign ups’ mean?
We require a set minimum of sign ups to be able to facilitate the course. If we don’t reach that quantity we will contact you as soon as possible.
How can I pay for my booking?
All online bookings are processed through our website. All you need to do is enter your card details to make the payment, just like other online payments. We accept both debit cards and credit cards.
